Frequently Asked Questions
Q.Does the price include set up and delivery?
A.
Price includes setup for inflatables and tents/canopies. For other items, such as tables and chairs, no. We will deliver them to the area of your property that is requested. If you would like for us to set up for you, let's talk about it! We can work something out! As for delivery, no. See the question below for delivery fees.
Q.Do you deliver to other cities?
A.
Yes, we deliver up to 40 miles away.
Q.What is your delivery fee?
A.
The first 10 miles are $1 per mile. Miles 11 - 15 are $2 per mile. Miles 16 - 20 are $3 per mile. Anything over 20 miles is $4 per mile
Q.Does the rental time include your set up time?
A.
No. When you ask for a certain length of time, you will get that full amount of time.
Q.When do you set up?
A.
It depends on how many deliveries we have to do and what times the events start. It will usually be the morning of the event. Either way, you will not be charged for the extra time.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.
No. We refuse to let our items (whether it's bounces or chairs) to be gross when you receive them.
Q.Do we have to keep inflatables plugged in the entire time?
A.
Yes, you have to keep them plugged in if you are using it. If you lose power for any reason, quickly make sure everyone is out of the inflatable. They come down fast! If any reason you need to turn it off, such as an unexpected thunderstorm, make sure everyone is out and then unplug.
Q.What about parks? Do parks have electricity?
A.
Not all parks have electric. If your park does not, we offer a Power Package for that convenience. You may want to check with your local authorities to make sure you are allowed to run a generator at the park. Also, keep in mind that you are responsible for all items. If someone steals a table, you will have to replace it. Also, you will have to watch the inflatables closely. If a random child comes to jump and stabs a hole in the bounce house, you will have to pay for the damages.
Q.What payments do you take?
A.
We take credit card payment through this website, but we also take cash and check. If you would like to use cash or check, please add the items to your cart that you would like to rent and then call us to schedule.
Q.What if we need to cancel?
A.
Hey, things happen. We have kids. We have families. We understand. If you have to cancel, please do so as soon as possible. Anything over 5 days from the event day, you will receive your full refund including the deposit. If you cancel less than 5 days before the event, you will receive your refund minus the deposit. We will credit your deposit to your name to be used within 90 days.
Q.Do you require a deposit?
A.
Yes, we do. The deposit varies based on what you rent.
Q.How big are the jumps?
A.
We currently have three jumps - two bounce houses and one dual lane slide. The houses are both 13'x13'x17' and need an area of 17'x17'x19' for setup. The slide is 28'x13'x15' and needs an area of 34'x19'x21' for setup.
Q.Do we have to rent a bounce house to get party supplies?
A.
Nope! You can schedule for whatever you need.
Q.What surfaces do you set up on?
A.
We can set up on just about type of surface. Inflatables cannot be set up on any type of rock or gravel. We prefer grass, but can also do concrete or dirt.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Yes. If it is a simple repair and we can sweep it under the rug, we absolutely will. However, if it is an extensive repair or the unit needs replaced, you will be expected to pay for the damage. This is also in the contract.